Client case study with Samson Consulting
In this case study video, Lee speaks to Nick Jervis from Samson Consulting. Nick and his team provide digital marketing services for solicitors and law firms across the UK and internationally.
Every enquiry gets answered, every lead gets captured, and no opportunity slips through the cracks.
When a potential customer starts a conversation, our highly trained team of agents respond instantly to build the trust and empathy they need.
Upon completing our quick quiz, we’ll tell you if your business is a good fit for our managed services, and how to improve things straight away.
Potential customers seeking products or services often come via multiple channels.
Whether that’s live chat on your website or messaging via WhatsApp and Facebook, having Melu ready to respond helps convert more, and faster.
Turn your website into a high-converting lead generator with Human live chat.
More businesses are using WhatsApp - because that’s where customers actually reply. Fast, familiar and impossible to ignore.
When a potential customer messages you on Facebook, we're there to respond instantly, giving you the best chance to convert.
Potential customers seeking products or services often have pressing needs. Human-operated messaging from Melu enables your business to engage with these opportunities in real-time.
Once our team confirm they’ve found the right solution, we guide them toward making purchases or booking appointments – converting leads into paying customers faster than traditional methods.
Whether your audience contacts you via Live Chat on your website, WhatsApp, your Facebook Business Page or the Facebook Messenger App, Melu’s team is there and ready to respond.
Messaging via Live Chat, WhatsApp or Facebook have become indispensable tools for sales and marketing strategies. With real-time human responsiveness, your channels can drive conversions, reduce costs, and build stronger customer relationships. Here’s how these tools deliver measurable value across key areas:
People-powered messaging guides prospects through complex decisions with empathy and expertise. Skilled agents increase sales by up to 40%, offering personalised guidance during critical decision-making moments.
Human agents provide a personalised touch automated systems can't match. They offer tailored advice, leading to higher satisfaction. 79% of consumers prefer communication with real people.
Messaging extends engagement beyond traditional hours, catering to all audiences. This always-on accessibility builds trust and meets the needs of modern consumers who often seek advice mid-enquiry.
Human agents gather rich, qualitative data from conversations, identifying trends beyond simple metrics. This contextual information helps businesses refine products and improve customer experience.
Messaging agents foster trust through emotional connections. They handle complaints with care, creating memorable interactions. Customers engaging with real people via messaging are 3 times more likely to purchase.
High-quality human support differentiates businesses in the automation age. Companies with skilled messaging teams see higher retention rates and improved brand reputation, standing out in crowded markets.
Many businesses choose cheap chatbots, but their true costs rise fast – with pricing jumping from low monthly fees to thousands once usage and add‑ons are included.
At the same time, customers overwhelmingly prefer real human support, which drives higher engagement and conversions.
That’s why Melu’s human‑managed messaging service is both more cost‑efficient and more effective at winning customers – without the frustration and lost sales caused by under‑trained or poorly executed chatbots.
With Melu, you get messaging handled – not another system to manage yourself.
We take care of everything, cutting your staffing burden and keeping your customer communication fast, reliable and continually optimised.
Since 2018, Melu has been the trusted partner for businesses looking to deliver real, human conversations – day or night.
We get it: your prospects want instant, authentic conversations, but building that in-house? It’s a big ask.
That’s where Melu comes in. From seamless onboarding to managing every single conversation like we’re part of your team, we handle it all – so you can focus on what you do best while we keep your customers smiling.
Melu turns prospects into leads by providing immediate, personalised support. Our agents engage, answer questions and book meetings, increasing conversion rates and maximising digital marketing returns.
Melu offers 24/7 messaging coverage, delivering a superior customer experience. Prospects appreciate instant responses and human interaction, building trust and encouraging repeat visits.
Melu provides a cost-effective alternative to hiring full-time agents to manage your messaging channels. You can save on staffing costs while maintaining high-quality customer service, allowing you to focus on core operations.
Melu’s global teams of trained agents ensures every chat is handled with professionalism and care. Our native English speakers provide clear, empathetic communication, building trust with a personal touch unmatched by automation.
Melu's Live Chat software integrates easily into any website, requiring minimal IT resources. We set-up WhatsApp for you, and Facebook can be integrated with our systems in minutes.
Melu provides valuable insights through our client portal, storing all conversation transcripts. You can analyse customer behavior, identify trends, and refine marketing strategies for better outcomes.
Real human operators, 24/7 coverage.14-day free trial.
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The price per month will be confirmed before the end of the trial, with no obligation to continue.
During your trial, if you are projected to receive 50 or less raised chats** a month, you’ll pay our standard rate to continue.
If you are projected to receive 50 or more raised chats a month, we’ll confirm a bespoke price based on that projected volume.
* A paid account may be required to utilise webhooks in Zapier, Make and IFTTT.
** A raised chat is a conversation where the visitor has an interest in your services. We don’t count irrelevant chats, for example, when the visitor is trying to sell their services or is looking for a job within your company.
Live Chat & Facebook
As pricing is based on the volume of raised conversations we are projected to handle each month, we’d need to provide you with a quote. This will be estimated from either your average monthly website/Facebook Page visitors, or your current Live Chat/Facebook messages volume.
We offer a free 14-day trial for both Live Chat and Facebook, so you can test is out first without committing to any payment.
Due to the complexity of onboarding, we charge a one-off set-up fee for our WhatsApp service.
The first month is charged in advance at a fixed rate, no matter how many conversations we handle.
After your first month, you’ll be charged based on the volume of conversations we handled during your first month.
Request a quote to learn more.
We don’t offer a free trial for WhatsApp due to the set-up process. However, you can cancel any time with our rolling monthly contract.
A raised conversation is a where the prospect has an interest in your products/services when they message you. We don’t count irrelevant conversations, for example, when they are trying to sell their services to you or is looking for a job within your company.
Yes you can! We offer a rolling monthly contract, with each month paid in advance. If you don’t wish to continue using Melu, simply email us here – [email protected] – and we won’t invoice you again. You will still be able to use Melu up until the next invoice would have been due. After this, we’ll disable Melu and our team will no longer receive your messages.
Our team are based in the UK and Asia. Everyone is hired and trained by Melu.
That way your prospects will always get high quality responses through Live Chat, WhatsApp and Facebook no matter what the time of day.
We work across a wide range of industries, including;
Law, finance, accountancy, estate agents/real estate, education, trades, renewable energy, medical & dental, surveyors, offices and co-working, business networking, jewellers, HR, recruitment, retail, business events, website hosting, vehicle hire and bars & restaurants.
We have clients throughout the UK, USA and Europe. Because our live chat software can automatically translate from most languages to English and vice versa, we can provide our services to businesses globally.
“Melu are brilliant”
Simon Chaplin, The Accountants Mastermind
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